![]() ![]() Upgrade resources available to administrators Therefore, to provide the best experience with using Microsoft 365 services, we strongly recommend that you move off older Office versions to versions supported for connecting to Microsoft 365 services. Both of these versions are in extended support until October 14, 2025. This includes Office 2019 and Office 2016 after October 10, 2023. We won’t take any active measures to block older Office versions from connecting to Microsoft 365 services if they're in extended support and are kept up to date. That's because as we make improvements to Microsoft 365 services, we're not taking into account or testing with these older Office versions. In addition, over time, these older versions might encounter other unexpected performance or reliability issues while using Microsoft 365 services. In practical terms, what this means is that these older Office versions might not be able to use all the latest functionality and features of Microsoft 365 services. Older Office versions might still be able to connect to Microsoft 365 services, but that connectivity isn't supported. Older Office versions not supported for connecting to Microsoft 365 services Office 2016 is no longer in mainstream support, but we made an exception for it until October 2023, as stated in a September 2018 blog post. You can then start attending meetings as well as creating your own from the app.As stated in a April 2017 blog post, only perpetual Office versions in mainstream support are supported for connecting to Microsoft 365 services. Once you follow the methods outlined above, your Teams issue should be resolved. ![]() There are various reasons Teams behaves this way, as explained above. If you have an urgent meeting to attend or another task to do in Teams, it gets frustrating when the app won’t get past the loading screen. Troubleshooting Microsoft Teams’ Loading Screen Issue on Windows and Mac Run the Office installer to reinstall Teams and other Office apps.Remove Teams from your Dock by right-clicking the app in the Dock and choosing Options > Remove from Dock.Backing up these folders ensures your Outlook data remains intact. Copy the following folders to a safe location on your Mac.Head back a directory and open the Group Containers folder.Then, select the following folders, right-click a selected folder, and choose Move to Trash. Type the following in the box that opens and press Enter: ~/Library.Select Go > Go to Folder in Finder’s menu bar.Select all your Office apps, right-click a selected app, and choose Move to Trash.Open a Finder window and select Go > Applications.Run your Office installer to reinstall Teams and other Office apps.Choose your Microsoft Office installation on the list and select Uninstall at the top.Select Uninstall a program under Programs. ![]() Then, reinstalling the app brings new working files. Uninstalling the app removes all the app files from your machine, including any faulty ones. In this case, you can’t manually fix the files, but you can uninstall and reinstall the app to resolve your problem. If your issue persists, it’s likely your app’s core files are corrupt. Uninstall and Reinstall Microsoft Teams on Your Computer Optionally, you can update all your Office apps by choosing Update All at the top of the update tool.Ħ.Select Update next to Microsoft Teams to update the app to the latest version.If you don’t see this option, use the Microsoft AutoUpdate tool and then choose the same menu option. Select Help > Check for Updates in the menu bar.Open Teams when you’ve finished installing updates.Allow the tool to find and install the latest updates for your apps.Choose Uninstall a program under Programs on the following screen.Open Start, type Control Panel, and select the item with that name in the search results.This tool scans your Office apps for issues and allows you to fix problems with those apps.Īgain, you can only use this method on Windows. If your Teams app continues to be stuck on the loading screen, try Microsoft Office’s repair tool to repair the app. Find and delete all the entries related to Microsoft Teams in Keychain Access.Select all the files in the folder by pressing Command + A.~/Library/Application Support/Microsoft/Teams Type the following in the box that opens and press Enter:.Alternatively, press Command + Shift + G. Launch a Finder window and select Go > Go to Folder.Select Microsoft Teams on the list and choose Force Quit.Press the Option + Command + Esc keys on your Mac’s keyboard. ![]()
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